Shipping policy

Shipping Policy

Lumi & Leo Inc. ships to customers in Canada and internationally where available.

Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.

Shipping Methods
Orders are shipped using trusted shipping carriers. Shipping options and costs are displayed at checkout based on the destination and selected shipping method.

Delivery Times
Estimated delivery times vary depending on the destination, carrier, customs processing, weather conditions, and other factors outside our control. Delivery estimates are not guaranteed.

Tracking
A tracking number will be provided when available after your order has been shipped.

Customs, Duties and Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or additional costs caused by incorrect or incomplete address information.

Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us as soon as possible so we can assist in resolving the issue with the shipping carrier.